Frequently Asked Questions

How can I get in touch with you?

The best way to get in touch with us is via email: info@kabelbinders.com

What payment methods do you accept?

We accept all the most popular payment methods, including Visa, MasterCard, American Express, Google Pay, Apple Pay, and a selection of local payment methods such as iDEAL and Bancontact.

Which countries do you ship to?

We ship to almost every EU country. For the full list of countries we deliver to, along with current shipping rates and delivery estimates, please see our Shipping Rates & Delivery Times.

Do I need a trade account to get your best prices?

No. You do not need a special trade account to buy from us or access our best prices. Our pricing is transparent, and where volume discounts are available, the discounted prices are shown directly on the product page. Simply purchase the required quantity to receive the applicable lower price.

Can I return or exchange an item?

Yes. We offer a 30-day return period for eligible items. Please contact us before returning anything so we can review your request and provide the appropriate return instructions. Do not send any goods back until we have confirmed the return. For full details, please read our Returns & Refunds Policy.

How long does it take to deliver my order?

We aim to despatch in-stock orders received before 12:00 CET on the same working day, Monday to Friday. Orders received before 14:00 CET will typically still be despatched the same day, but this cannot be guaranteed as it depends on the courier collection time. Please see our country-specific delivery estimates here.

Where are you based?

We are based in Utrecht, Netherlands. Please note that we currently cannot accommodate visitors and operate solely online.

Do I need to create an account?

You do not need to create an account with us to place an order. If you choose to use a customer account, please use the email address associated with your Kabelbinders.com orders.

How can I get a VAT exemption on my order?

Eligible EU business customers receiving an order outside the Netherlands can enter a valid VAT number at checkout. Where the order qualifies for intra-community VAT treatment, VAT will be removed automatically. Orders delivered within the Netherlands are charged Dutch VAT.

Will I be charged customs fees or import duties?

Orders to our listed EU delivery destinations are shipped from the Netherlands and do not normally incur import duties or customs charges.

Do you deliver to the UK?

We do not deliver to the UK. However, our sister company Cableties.co.uk offers a similar range of cable ties and cable accessory products.

Do you offer international delivery?

We currently ship orders to the countries listed here. If your country is not listed, please get in touch by sending an email to info@kabelbinders.com to discuss your order further. A minimum order quantity may apply.